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Program: BounceBack Program (Online/Telephone Service)  
Organization: Canadian Mental Health Association - Simcoe County
Toll-Free: 1-866-345-0224
Email: bb-referral@cmha-yr.on.ca
Website: bouncebackontario.ca
Address:
8271 Keele St, Unit 2
Concord, ON
L4K 1Z1
Accessibility Notes: virtual/telephone service
Hours: Mon, Tue, Wed, Thu 8am-8pm * Fri 8am-4:30pm * Sat-Sun 9am-1pm * every other weekend
Service Description: Free guided self-help skill-building program managed by the association * available over the phone

Program initiatives: 
  • assists youth to manage mild to moderate symptoms of anxiety or depression
  • online educational videos or telephone coaching sessions (3-6 month period)
  • materials and resources to support individuals on their path to mental wellness
  • based on cognitive-behavioural therapy (CBT)

* Adults can access this service through a broader provincial program, Ontario Structured Psychotherapy (OSP) that offers Ontarians with depression, anxiety, and anxiety-related conditions, a range of services that are delivered in person, by telephone or virtually

Fees: Free
Application: Medical referral * Self-referral * Online referral form to be completed, available on website * referrals cannot be sent directly from a hospital emergency department or in-patient psychiatric unit
Eligibility / Target Population: Youth 15-17 years with mild or moderate anxiety or depression
Languages: English* French * Chinese (Cantonese) * Chinese (Mandarin) * Spanish and more
Language Notes: Other languages available through third-party interpreter services
Area Served:
Ontario  
See Also: Mental Health for Children and Youth
Mental Health Peer and Family Programs
Mental Health Promotion
Mood and Anxiety Disorders

This information was last completely updated on February 27, 2025

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